Terms & Conditions
www.dunkeldwhiskybox.co.uk is operated by Dunkeld Whisky Box Ltd through epages ecommerce platform. Dunkeld Whisky Box Ltd is a company registered in Scotland under company number SC611087. Our registered address is 2 High Street, Dunkeld, PH8 0AJ. The website is governed by the following terms and conditions.
Age Restrictions In the UK, it is illegal for any person under the age of 18 to buy or attempt to buy alcohol for themselves or for any other person under the age of 18, or for an adult to buy or attempt to buy alcohol for any person under the age of 18. Dunkeld Whisky Box will not sell alcohol to anyone who is under the age of 18. You must confirm when you place an order that you are over 18 years of age. By placing an order, you confirm that you and the recipient are at least 18 years old. When using free local delivery, we will request proof of age. The courier we use for other deliveries will likewise request proof of age. If you are making a purchase for a gift, you are confirming that the recipient is over 18 ans well as you.
We currently only accept card payments. You can pay for your goods securely through our website in the checkout process. We use Stripe as a safe and secure payment privuider. We accept Visa, Mastercard and American Express. Payment will be taken at the point of order, and your order will be dispatched as soon as possible thereafter. Until dispatch has been made, we reserve the right to cancel it for any reason.
Please be aware that the images of our products are for illustrative purposes only, and may vary slightly from the actual product.
We deliver within the United Kingdom only. Full details of our delivery options can be found here.
Cancellation and returns
If you would like to cancel your order, please do so as soon as possible after ordering. If you cancel your order before it is dispatched, we will refund your payment in full. If your order has already been dispatched, unfortunately we are unable to cancel the order until it arrives with you and the process below is followed.
It is your legal right to cancel your order up to 14 days after you take delivery. If you wish to cancel your order, after receiving it, you must notify us in wrtiting to firstname.lastname@example.org within the 14 day period. Please include your full name, order number and contact details. Once we receive the email we will give you instructions on how to return the goods to us. Until we give you instructions, please do not return the goods to us as this could negate some of your rights outlined below.
If you wish to return the goods , you will be responsible for ensuring all items reach us in good condition and we are able to resell them. You will be responsible for the cost of returning the goods to us in the above noted condition. We will issue a full refund on the goods once we receive them from you and are satisfied they are in a good condition. If the product is damaged in any way, has been opened or tampered with, we will reduce the refund down to a minimum of £0.00. This will be dictated by the level of damage.
If the goods have arrived with you and are faulty, not as advertised or dammaged, you may also return these. You will be responsible for the cost of returning the goods initially but we will then refund you the full amount of the initial delivery costs, the goods themselves and any reasonable costs incurred by you to return them. All refunds will be made back to the original payment card used to purchase the goods and will be in £ Sterling.